Inside Sales Technical Support Manager – Pomona, USA
2188 Pomona Blvd. Pomona, CA 91768
Full Time
Company Description
About Us
NOARK Electric is a global manufacturer of low-voltage electrical components for industrial applications. We specialize in motor control and circuit protection products for original equipment manufacturers. Our mission is to provide customers with the highest quality products at an exceptional value and back them with world-class service and support. Every NOARK product is tested and certified to the highest industry standards and covered by our exclusive five-year limited warranty.
NOARK is a wholly owned subsidiary of the largest electrical manufacturing group in Asia with over 25 thousand employees and a sales revenue of over ten billion USD. We have corporate facilities in Los Angeles, Shanghai, and Prague to service the requirements of our customers, wherever they do business.
Our Values
Noark Electric’s business is built on a foundation of employee centric values. Safety of employees and customers, treating others with respect, and integrity in our words and actions are core to our culture. We place a high value the contribution of our employees who bring the skills, drive and attitude that enables our growth.
Job Description
We are looking Inside Sales Technical Support Manager is responsible for providing support to internal and external customers by researching and answering questions, creating proposals, troubleshooting problems, and working cross functionally with marketing and engineering to develop solutions.
The products that would be supported include circuit protection devices (Air Circuit breakers and Molded Case Circuit breakers), motor starters, and pilot devices. In this role, you will be responsible for strong business acumen, technologically savvy, and have a thorough understanding of the company’s strategic priorities to anticipate future needs for technical support organization.
Job Duties
- Provide general support internally and externally to ensure world class service for quotes and product support.
- Will document processes and procedures to create standard work.
- Communicate with sales teams, distributors, and end users.
- Will collect product and application gap requests to help develop the business case for new product development.
- Will interpret end users’ application needs and define appropriate solutions.
- Will perform other responsibilities associated with this position as may be appropriate such as review the NA sales email streams to help in performing product substitutions.
- Will help outside sales perform quoting and cross reference proposals.
- Help MARCOM write technical literature and technical marketing communications.
- Help develop tip sheets to help outside sales sell against competition.
Qualifications
Education:
- Associate or bachelor’s degree from an accredited institution required with a focus on electricity, process control or electronics.
Experience & Knowledge:
- Experience in motor control or power distribution required.
- Proficient knowledge of Windows Operation Systems and Microsoft Office.
- Strong interpersonal skills with the ability to effectively interact with customer via the phone, e-mail, and other written and communication mediums.
- Strong work ethic, flexibility, and desire to actively contribute to the group’s success.
- Ability to work on multiple tasks, remain focused, and reach a resolution.
- Future roles:
- Based on a strong performance would be eligible for future Regional Sales roles.
Benefits
Noark Electric USA Inc. prides itself on offering a complete benefits package including paid time off, sick time, holiday pay, and 80% employer-paid premiums toward medical, dental, and vision.
We also offer life insurance, disability, and other ancillary benefits. Noark Electric understands the value of flexibility. Many of our positions offer a hybrid work schedule.
Office Location
Additional Information
Please complete the form above to apply.