Service Engineer

Company Description

NOARK Electric is a global manufacturer and supplier of low, medium and high voltage electrical components for industrial and commercial applications. We specialize in providing electrical circuit protection and motor control solutions for OEMs, contractors, and distributors.

Our mission is to provide customers with the best quality products at an exceptional value and back them with world-class service and support. Every NOARK product is tested and certified to the highest industry standards, covered by our exclusive five-year limited warranty*.

NOARK is a wholly-owned subsidiary of the CHINT Group, a leading global smart energy solutions provider, with over 50,000 employees in 140+ countries, a revenue of 22+ billion USD and 3 R & D centers in Los Angeles, Shanghai, and Prague to service respective countries.

Job Description

Job Duties

Key Responsibilities

  • Lead the continuous improvement of regional customer service capabilities, ensuring effective integration of daily operations within overseas subsidiaries under a matrix (dual-line) management structure.
  • Manage regional customer service hotline operations, including case intake, registration, response, dispatching, follow-up, and service audits; ensure timely handling of routine and urgent issues, and escalate critical or high-impact quality concerns to headquarters as required.
  • Conduct data analysis on customer feedback, and maintain accurate and up-to-date records, including complaint logs, return and replacement tracking, and spare parts inventory.
  • Deliver on-site technical support services, including troubleshooting, incident handling, product maintenance, and replacement; evaluate service effectiveness and drive continuous improvement.
  • Identify potential quality issues related to returned products, and oversee inspection, coordination, and monitoring of the return and acceptance process.
  • Provide advanced technical support to customers and internal sales teams, including product consultation, selection guidance, and technical expertise to support sales activities.

Qualifications

Requirements:

Professional Qualification

Bachelor’s degree in Electrical Engineering, Mechatronics, or a related field is preferred.

Experience

Minimum of 3 years of relevant work experience; experience in the transmission & distribution (T&D) or power equipment industry is a strong plus.

Knowledge & Skills

Solid understanding of T&D products and related technologies, with the ability to analyze technical issues and provide effective solutions.

Competencies

Strong on-site coordination and problem-solving skills, with the ability to respond effectively in dynamic situations; excellent communication skills and a strong customer service orientation.

Tools & Equipment

Proficient in using computers, standard office software, and general office/network equipment.

Work Environment

Primarily an indoor office environment with no exposure to hazardous substances; home base

Work Schedule

Flexible working hours; travel is required based on business needs.

Benefits

NOARK Electric USA Inc. prides itself on offering a complete benefits package including paid time off, sick time, holiday pay, and 80% employer-paid premiums toward medical, dental, and vision.

We also offer life insurance, disability, and other ancillary benefits. NOARK Electric understands the value of flexibility. Many of our positions offer a hybrid work schedule.

Office Location

4560 Excel Parkway, Ste 100, Addison, Texas

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